Municipalities and public utilities are faced with increasing cost pressure and claimed improvement in efficiency:
-
‣Process management is an effective instrument for a continuous improvement of work flows.
Continuous analysing and optimising of organisational and process structures are crucial success factors for every utility:
-
‣With standardised business processes you gain more transparency in work flows and cost structures.
-
‣Measurability of process performance allows for target orientated controlling of business processes in a utility.
-
‣You benefit from continuous process improvement and increasing effectivity and efficiency.
We provide support in the implementation of a process management system:
-
✓Development of an individual process map which is adjusted to your organisational structures
-
✓Definition of business processes and work flows
-
✓Management and staff training
-
✓Assessment of process performance by regular process audits and implementation of improvement measures
-
✓PDCA methodology: Plan-Do-Check-Act